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Privacy Policy

At Camel Charcoal, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data when you visit our website (https://camelcharcoal.com) or make a purchase.

Information We Collect

When you visit our website or place an order, we may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing and shipping address.
  • Payment Information: Payment details are securely processed by our payment gateway; we do not store your card or banking details.
  • Website Usage Data: IP address, browser type, device information, and browsing activity collected via cookies.

How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Improve our website, services, and customer experience.
  • Send order updates, promotions, or newsletters (you can opt out anytime).
  • Ensure security and prevent fraudulent activities.

Data Protection & Security

  • We implement industry-standard security measures to protect your personal data.
  • Payment transactions are encrypted and processed through secure payment gateways.
  • We do not sell, trade, or rent your personal information to third parties.

Cookies & Tracking Technologies

  • We use cookies to enhance your browsing experience and improve website functionality.
  • You can manage or disable cookies in your browser settings.

Third-Party Services

  • We may use third-party logistics providers, payment processors, or analytics tools that have their own privacy policies.
  • We are not responsible for third-party privacy practices.

Your Rights & Choices

  • You can update or request deletion of your personal data by contacting us.
  • You may opt out of marketing emails by clicking “unsubscribe” at the bottom of our emails.

Policy Updates

We may update this policy from time to time. Any changes will be posted on this page.

Contact Us

For privacy-related inquiries, reach out to us at: