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Return & RefundPolicy

At Camel Charcoal, we strive to ensure customer satisfaction with our premium charcoal products. If you are not fully satisfied with your purchase, please review our refund and cancellation policies below.

Order Cancellation

  • Orders can be canceled within 24 hours of placement by contacting our support team at info@camelcharcoal.com or calling +91 9168805777.
  • Once an order has been processed or shipped, it cannot be canceled.

Refund Policy

We accept refund requests under the following conditions:

  • Damaged or Defective Products: If your product arrives damaged or defective, please email us at info@camelcharcoal.com within 48 hours of delivery with clear images of the product and packaging.
  • Incorrect Product Received: If you receive a different product than ordered, notify us within 48 hours of delivery, and we will arrange for a replacement or refund.
  • Refunds will be processed within 5-7 business days after verification of the issue.

Return Policy

  • Due to the nature of our product, returns are not accepted unless the product is damaged or incorrect.
  • If eligible, we will provide a replacement or issue a refund after assessing the claim.

Contact Us

For any refund or cancellation requests, please reach out to us: