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Shipping Policy

Shipping Policy

At Camel Charcoal, we are committed to delivering your orders promptly and efficiently. Please review our shipping policy below for details on order processing, delivery timelines, and charges.

Order Processing & Dispatch

  • All orders are processed within 1-2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • Once your order is dispatched, you will receive a confirmation email with tracking details.

Shipping Time & Delivery

  • Estimated delivery time varies based on your location:
    • Metro Cities: 3-5 business days
    • Other Locations: 5-7 business days
    • Remote Areas: 7-10 business days
  • Unforeseen delays due to weather conditions, logistical issues, or other external factors may affect delivery time.

Shipping Charges

  • Shipping charges will be calculated at checkout based on your location and order weight.
  • Free shipping may be available on select orders (if applicable, details will be mentioned on the product page or checkout).

International Shipping

  • Currently, we only ship within India. For bulk or international orders, please contact us at info@camelcharcoal.com.

Order Tracking

  • Once your order is shipped, you will receive a tracking link via email/SMS to monitor your shipment in real time.
  • If you face any issues with tracking, feel free to reach out to us.

Damaged or Lost Shipments

  • If your order is delayed, lost, or arrives damaged, please contact us at info@camelcharcoal.com within 48 hours of delivery with supporting images (for damaged products).
  • We will work with the courier partner to resolve the issue as quickly as possible.

Contact Us

For any shipping-related queries, reach out to us at: